Sunday, 05 February 2012 12:49 am

Handling Inquiries

If you're not using an agent, make the most of the fact that you're dealing directly with potential clients and use their correspondence and/or phone calls as a means of identifying any possible "bad apples".  A phone conversation will tell you a lot about a person if you handle it well...you may decide this is not the kind of person you want in your property! Don't ignore any rental enquiries - even if your property is fully booked.  Thank the enquirer for showing an interest.  Use the opportunity to get them even more interested in your property and suggest they book well in advance next year.  It's a good idea to jot down their name and phone number in a "potential and actual clients book" and follow up with a Christmas card reminder - ideally enclosing a good colour photo of your property.

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