Wednesday, 20 August 2008 09:53 am

Damage Deposit

Visitors expect to be charged a refundable deposit - often another 25% - to cover breakages, damage and other extraordinary expenses like long distance phone costs.  Some property owners don't charge a deposit - preferring to trust their guests to report any breakages and to pay for replacements.  This can be risky - but it goes down well with clients and avoids the administrative problem of refunding deposits.  One owner told us: "I've got the oddest collection of mugs because people have broken things and bought replacements." A good rental agency will ensure that anything broken is replaced - with matching items! - between rentals.  If you're using your own property manager make sure s/he does the same.

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