Monday, 06 October 2008 04:51 pm

Answering Inquiries Promptly

When vacation rental prospects inquire about a property, they expect a prompt reply, yes or no, even if the property is already booked.  Those who have taken the time to consider your property will appreciate your courtesy and promptness.  And even if the preferred time is unavailable, you can suggest one or two alternative dates.

We recently received this email from a disappointed rental prospect:

"I made 4 inquiries last Thursday (6 days ago) via your website but unfortunately I have only had one reply.  Would it be possible to pursue this matter on my behalf as I am very interested in renting a vacation house during August." We replied "We encourage our advertisers to respond quickly to all inquiries.  We're sorry that some do not, and we suggest you to book with those who do."

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